Complaints
Making a complaint
We aim to give every client a high standard of service. If something has gone wrong, we want to hear about it so we can put it right.
How to complain
Contact us by phone on 01382 452267, by email at contact@freedomfs.co.uk, or in writing to 125 Nethergate, Dundee, DD1 4DW.
Our procedure and the Financial Ombudsman Service
[COMPLAINTS PROCEDURE AND FINANCIAL OMBUDSMAN SERVICE INFORMATION]
To confirm with Freedom Financial: The firm's complaints procedure, timescales and Financial Ombudsman Service wording, approved by its compliance function or network.The Financial Ombudsman Service: financial-ombudsman.org.uk (opens in a new tab)